Case Study: Reliable Heating & Maintenance for Colten Care
Client: Colten Care
Sector: Care Homes
Services Provided: Heating & Hot Water Maintenance, BMS Controls, Safety Compliance
Overview of Colten Care
Colten Care is a family-owned care home provider with 21 high-quality care homes across the South of England. Established in 1981, the organisation designs, builds, and operates its care homes, ensuring the highest standards for residents. With a strong commitment to excellence, Colten Care has won multiple industry awards for outstanding service.
Maintaining a comfortable environment for residents is a top priority, and reliable heating and hot water are essential. Asbury Heating has been a trusted partner since 2002, providing essential maintenance services to keep Colten Care’s facilities running smoothly.
The Challenge
Colten Care’s care homes operate 24/7, placing high demands on their heating and hot water systems. Any disruption can have a significant impact on residents and staff. They needed a reliable service provider that could respond quickly to critical issues and provide ongoing maintenance to prevent breakdowns.
In the early years, Asbury Heating primarily handled heating and hot water maintenance. However, as the needs of Colten Care evolved, they required additional services such as BMS (Building Management System) controls, gas safety checks, and carbon monoxide monitoring.
The Solution
Under the leadership of Catherine and Dan Stratten, Asbury Heating has expanded its service offerings, becoming a comprehensive building services provider. This growth has been highly beneficial for Colten Care, allowing them to consolidate maintenance under one trusted partner.
Heating Maintenance for Colten Care
Asbury Heating looks after both the major 12-month and minor six-month servicing for all gas equipment – including pumps – belonging to Colten Care. We also carry out annual TMV (thermostatic mixing valve) servicing, ensuring hot and cold water are appropriately blended to prevent residents from burning themselves.
As a full-service heating company, Asbury Heating also carries out six-month water softener maintenance and annual BMS servicing. This ensures that all Colten Care homes have a refined heating and water system tailored to meet their specific needs.
Boiler Installations for Colten Care
Thanks to our exemplary heating maintenance service, Asbury has replaced many hot water and heating boilers throughout Colten’s homes over the time of working with them always ensuring an efficient heating and hot water supply, reinforcing the reliability and comfort of their facilities.
Key services provided include:
- 24/7 Emergency Response – Rapid assistance for heating and hot water failures.
- BMS Controls & Maintenance – Ensuring optimal system performance.
- Mandatory Safety Checks – Gas safety and carbon monoxide monitoring.
- Preventative Maintenance – Minimising breakdowns through regular servicing.
Having a single, reliable provider has streamlined Colten Care’s facilities management, reducing complexity and improving efficiency.
The Outcome
Over the years, the partnership between Colten Care and Asbury Heating has strengthened, built on trust and consistent service. The expanded service offerings have provided significant value, ensuring that care homes remain comfortable and compliant.
Testimonial
Steven Taylor, Director of Facilities at Colten Care, comments:
“The level of trust in Asbury Heating has grown and grown. As a client, that’s what you want – to know your service provider will always deliver. Their responsiveness and expanded services have made managing our facilities far easier.”
With Asbury Heating as a long-term maintenance partner, Colten Care can continue providing exceptional environments for residents, ensuring comfort, safety, and peace of mind.
Watch the Case Study Video
See how Asbury Heating supports Colten Care in this video case study:
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