Overview of Highcliffe and Christchurch Family Dentistry
Highcliffe and Christchurch Family Dentistry operates two branches in Dorset, providing comprehensive dental care with a strong focus on family dentistry. Alongside routine care, the practice offers specialist treatments such as surgical extractions, implants, and orthodontic solutions. The clinics are designed to be light, airy, and welcoming, creating a comfortable environment for patients while ensuring high standards of clinical care.
Ensuring reliable heating, hot water, and climate control is critical for both patient comfort and operational efficiency. Asbury Heating has been a trusted partner for the past three years, helping the practice maintain regulatory compliance and system reliability across their bespoke dental facilities.
The Challenge
Designing and maintaining a heating and hot water system in a clinical environment presents unique challenges. At Highcliffe, the site required a completely bespoke system, carefully planned to ensure:
Compliance with clinical regulations, including legionella prevention
Continuous hot water availability throughout the premises
Minimal disruption to patients and staff during installation and maintenance
Reliable rapid response for emergencies, including boiler failures
With patient care as a top priority, the practice needed a service provider who could combine technical expertise, responsive support, and professional conduct.
The Solution
Asbury Heating provided a full-service solution to meet these requirements:
Bespoke Heating System Design & Installation
Designed a compliant heating and hot water system tailored to the clinic’s layout
Oversaw installation with minimal disruption, ensuring safety and patient comfort
Engineers delivered work efficiently, on time, and to the highest standards
Emergency Response & Boiler Replacement
Rapid response to breakdowns, including another business owned by Andy Evans
Engineer dispatched immediately to assess the problem
Full boiler replacement completed within three days, demonstrating Asbury’s reliability
Extended Services & Proactive Support
Legionella testing to ensure regulatory compliance
Air conditioning installation and ongoing maintenance
24/7 support for urgent issues, giving the client reassurance even outside business hours
Professional Team
Engineers are polite, professional, and discreet around patients
Office staff provide proactive reminders for servicing and routine visits
Management team always available to resolve complex issues
The Outcome
The partnership between Highcliffe and Christchurch Family Dentistry and Asbury Heating has created a highly reliable and compliant environment for patients and staff. Key outcomes include:
Fully bespoke heating and hot water system meeting all regulatory standards
Quick resolution of emergencies, reducing operational disruption
Expanded service offerings, including legionella testing and air conditioning
Peace of mind through 24/7 access to expert advice and support
By consolidating multiple services under a single, trusted provider, the practice has streamlined facilities management and ensured patient comfort and safety.
Testimonial
Andy Evans, Owner at Highcliffe and Christchurch Family Dentistry , comments:
“Asbury helped design and fit the entire heating and hot water system for our dental practice, ensuring it met strict clinical and regulatory standards. Their engineers are punctual, professional, and polite – very important when patients are on site. If we ever have a problem, they’re on the end of the phone and get an engineer out quickly. When a boiler broke at another business I run, Asbury replaced it within three days, which was incredibly reassuring.
I’d definitely recommend Asbury. They have a great team of smart engineers and proactive office staff who keep you informed about servicing and visits.”
With Asbury Heating as a long-term maintenance partner, Highcliffe can continue providing exceptional dentistry for their patients providing reassurance, comfort, and peace of mind.
Watch the Case Study Video
See how Asbury Heating supports Highcliffe Family Dentistry in this video case study:
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