Colten Care – Castle View, Dorchester Quick Diagnosis and Repair
Background
Colten Care’s Castle View facility in Dorchester provides residential and nursing care. The site’s heating system includes two Dorchester DR-FC boilers and two Quinta Remelia boilers. Maintaining reliable hot water is essential to the wellbeing of residents and the smooth operation of the care home.
One of the Dorchester DR-FC EVO boilers developed a fault and displayed an error code, reducing the system’s hot water capacity by 50%.
Scope of Work
Asbury Heating was called to site to investigate the issue. One of our experienced engineers attended promptly and conducted a full inspection of the faulty boiler.
A resistance check on the HSI (Hot Surface Ignitor) was carried out, quickly identifying the part as faulty. Our office team immediately arranged for the replacement part to be ordered and delivered to site.
Challenges and Solutions
With only one operational hot water boiler, the care home was at risk of being unable to meet demand, particularly during peak usage. Thanks to the engineer’s fast diagnosis and coordination with our office support team, the faulty part was sourced and fitted quickly, restoring the boiler to full working order.
Results
- Faulty boiler repaired and restored within 2 hours.
- The care home’s full hot water capacity reinstated.
- Minimal disruption to residents and staff.
Safety and Compliance
- All necessary gas and electrical isolations were carried out before work began, ensuring compliance with safety regulations.
- Work was performed in accordance with industry best practice and manufacturer specifications.
Key Insights
This case highlighted the potential benefit of engineers carrying a stock of common boiler spares, particularly for sites like care homes where downtime must be minimised. As a result, Asbury is reviewing van stock levels to include basic spares for the most common systems we support.
Conclusion
This project demonstrates Asbury’s commitment to rapid, efficient service for critical environments like care homes. Our ability to quickly diagnose and resolve faults ensures minimal disruption to essential services – keeping customers like Colten Care running smoothly.
