Full Steam Ahead

Jet-Setting Asbury Go the Distance for Clients

May and June have been busy months for Asbury, with the team going above and beyond to deliver our signature customer service; in fact, our dedication to client support has even taken us overseas (sort of).

Never a company to let a small thing like the ocean get in the way of our dedication to our customers, our engineers have been on a couple of adventures in the last month, travelling to both Jersey and Brownsea Island in the name of heating and water maintenance.

Have a read of what we’ve been up to and let it be known – whether we have to travel by boat, plane, car or bike, we’ll get to you!

All Aboard! First Stop – Brownsea Island

One of our long-term clients is the iconic Brownsea Island Castle & Hotel, located on the National Trust’s Brownsea Island in Poole Harbour. The island is only accessible by a small ferry that runs with a handful of crossings each day.

In May, we sent one of our engineers across on the foot ferry, with bags and equipment in hand, to complete routine servicing and maintenance works at the hotel.

Our maintenance contracts are a way for businesses to keep on top of their heating and hot water systems, ensuring they continue to run smoothly. Naturally, this is highly beneficial for hospitality-focused buildings such as the Brownsea Island Castle & Hotel (as well as a range of other businesses!), as it helps prevent unforeseen heating problems that could impact a guest’s stay or encourage damp in the property.

Our engineer was able to carry out the necessary work in one day, travelling back to the mainland after a successful trip to Brownsea.

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Going The Extra (Air) Mile For Jersey Client

The arrival of June saw our engineers packing their suitcases once more, this time travelling above the clouds for a quick trip to Jersey. But before you go thinking that we’re documenting a summer holiday – this was another business trip! All in the name of hot water repairs!

A new client contacted us recently, having experienced problems with their hot water for over 6 months. The issue had gone unresolved for more than half a year and we were keen to step in and get it resolved once and for all.

Our team took to the skies, catching a short 30-minute flight from Southampton airport to Jersey in order to meet with our new customer and identify the issue at their property. In no time at all the issue was found and resolved – taking just two days to rectify what had been causing problems for many months.

We left Jersey walking on air, pleased to have delivered another solution for one of our customers. Travelling approximately 160 miles for a client, including taking flight to reach them? No problem!

At Asbury Heating, we’re big enough to cope, small enough to care.

Need Our Help?

Wherever you are and whatever problem you’re experiencing – whether it’s an issue with your heating, boiler or hot water – get in touch and we’ll do our very best to help. As we’ve demonstrated, at Asbury we’re all about going the extra mile – reliable customer service is what we do best!

Find out more about our commercial services or give us a call on 01202 745189 – we’re always happy to help.